How does emBlue's happiness module help improve customer relationships?

emBlue's happiness module improves customer relationships through the use of NPS (Net Promoter Score) satisfaction surveys that help understand how customers feel about the brand. By asking them on a scale of 1 to 10 how likely they are to recommend the company to someone they know, emBlue identifies areas for improvement. With this information, companies can execute quick and effective actions to enhance customer satisfaction. Additionally, the module automates response strategies based on the scores, ensuring personalized messages reach customers at the right time, which helps retain and build loyalty.

What methods does emBlue offer for collecting customer feedback through NPS?

emBlue offers several methods for collecting customer feedback through NPS. Companies can implement Pop-Up Banners on their website or app, triggered when a user makes a first purchase. They can also create and schedule emails to redirect customers to NPS surveys, sending them at strategic times. Additionally, emBlue allows the use of SMS and WhatsApp—channels with high open rates—to send NPS surveys and provide an omnichannel experience for customers. These options ensure companies can gather quick and effective responses.

What benefits does NPS survey automation offer in a customer loyalty strategy?

NPS survey automation in a customer loyalty strategy offers several benefits. It allows surveys to be sent in a timely manner across multiple channels, such as emails, SMS, and push notifications, increasing response rates and data collection. By knowing customer scores in real time, companies can quickly identify detractors and take corrective actions to regain their trust. Additionally, automation facilitates the personalization of messages based on responses, improving the customer experience and increasing the likelihood of turning them into brand ambassadors.

Happiness module

Retain and engage
your customers to
get valuable referrals
to grow your business

Keeping customers happy has never been easier

With our NPS solution you will be able to improve the relationship with your customers and understand how they feel about your brand in order to execute fast and effective actions.

Ask them about their experience

Create satisfaction surveys for each of your processes or purchase stages.

One step ahead

Know the mood of your customers before interacting with them.

Contact them just in time

Automate your strategies for each qualification and send them personalized messages.

Focus on what's most important

Easily identify detractors and take action to regain their trust.

NPS, the key to customer loyalty

The Net Promoter Score is an indicator that allows us to measure exactly how satisfied your customers are with the experience you offer them.

How does it work? By asking them, from 1 to 10, how much they would recommend you to a friend or acquaintance. This way we detect improvement opportunities for your brand.

Your NPS strategy
is simpler with emBlue

Send your surveys through the channel in which you interact the most with your customers and get them to respond faster.

Banners pop ups

Implement an NPS Pop Up Banner in your website or app that is activated when a user buys for the first time.

Email Marketing

Create emails that redirect to your NPS surveys and schedule them to be sent out at the time you see fit.

SMS y Whatsapp

Use the channels with the best open rates to send out your NPS surveys and provide an omnichannel experience to your customers.

All the information you need, just one click away

Get greater visibility into your customers' experience and ensure they are satisfied with your product or service.

Know their latest ratings and filter your contacts according to their happiness.

With emBlue you can measure your customer's level of satisfaction in real time

Automate the sending of Emails, SMS and Push Notifications based on their responses

Find out how their experience evolved and what was the impact of your strategies.

Products

CRM B2C
Email Marketing and Pixel tracking
Marketing Automation
Remarketing
Happiness Module and NPS
Banners Pop Ups
Integration throught platforms
Sms and Push Notifications
Drag and Drop
Business Intelligence

Company

Why emBlue
Culture

Contract

Terms and conditions

Resources

Blog
Success stories
Help

- Sell more with up selling and cross selling
- What is remarketing?
- What is emailing?
- What is the Customer Journey?
- What is SMS Marketing?

Contact us

USA - Denver
+1(720)2820930

México - CDMX
+559 302 5404
Brasil - São Pablo
+55(11)30427701
Argentina - Buenos Aires
+54(11)39894050
Colombia - Bogotá
+57(601)5800243
Chile - Santiago
+56(2)25822284
Perú - Lima
+51(1)6419594

Customer support
Mail: [email protected]
WhatsApp: +5491168743970