-
Ask them about their experience
Ask your customers to give you feedback about a product, service, or their shopping experience with your brand.
-
Contact them just in time
Automate the delivery of a customized email, SMS, or Push Notification in real-time according to each rating.
-
Retain your customers!
Thank them for choosing you or ask them how you could improve so that they keep choosing you.
-
Net Promoter Score:
listen to every customer and improve their experience -
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is the only indicator that allows us to measure accurately our customers' satisfaction regarding the experience we offer them, contact them at the right time, and know if we are about to lose them.
-
How does Net Promoter Score work?
By asking customers "From 1 to 10, how much would you recommend us to someone you know?" to find out if we are failing in what we offer and thus act according to their answers.
-
Promoters
Remarket and invite them to come back! -
Passive
Ask them how could their experience improve. -
Detractors
Offer them something great and get another chance!
Your Net Promoter Score Strategy, simpler with emBlue
NPS pop-up banners
- Improve your onboarding Use them on your website or app when a user purchases something for the first time and accompany them in the best way.
- Adjust the Customer Journey and discover which are the weaknesses that make you lose customers.
- Answer instantly By automating an email for each customer rating.
NPS surveys through email marketing
- Follow your reputation closely Send an NPS survey email to your customers every 3-4 months to know how their experience is evolving.
- Stay close to each customer Send them an NPS survey a few days after each purchase and find out if they are happy with their product or service.
- Increase your engagement By showing them that you care about their opinion and experience with your brand.
Automate and don't waste time on each message
Integrate your Net Promoter Score strategy into the emBlue marketing automation module.
Send customized messages to users according to their answers through email marketing, Push Notifications, or SMS messages.
NPS campaigns with customized reports
1. In real-time The metrics of your NPS reports are updated every 30 minutes.
2. Detailed answers Find out what each client thinks and understand the trends of your business.
Get to know our features
Create your free account and start a Net Promoter Score strategy today!
Products
Email Marketing and Pixel tracking
Marketing Automation
Remarketing
Net Promoter Score
Banners Pop Ups
Integration throught platforms
Sms and Push Notifications
Drag and Drop
Company
Why emBlue
Culture
Contract
Terms and conditions
Resources
Blog
Success stories
Help
- Sell more with up selling and cross selling
- What is remarketing?
- What is emailing?
- What is the Customer Journey?
- What is SMS Marketing?
Contact us
USA - Denver
+1(720)2820930
México - CDMX
+559 302 5404
Brasil - São Pablo
+55(11)30427701
Argentina - Buenos Aires
+54(11)39894050
Colombia - Bogotá
+57(601)5800243
Chile - Santiago
+56(2)25822284
Perú - Lima
+51(1)6419594
Customer support
Mail: [email protected]
WhatsApp: +19362262716
Build relations that boost your business
