Terms and Conditions

General regulations

The Terms and Conditions of use aim to define the modalities of use of emBlue's services. They constitute a legally binding agreement between emBlue and every user of the platform www.embluemail.com ('the User'). By subscribing to or using the services, the user declares to have read and accepted without reservation the current version of the Terms and Conditions of use.

Basic requirements to create an emBlue account:

To use emBlue, you must be at least 18 years old. Provide true, accurate, current, and complete information as requested in the registration form.

Each administrator user represents and warrants that they have the authority to use the name of the organization for which they will conduct campaign sends and make use of their website as well as their products or services. Additionally, they will be responsible for maintaining the security of their account, passwords, and access to it.

You must promptly notify us about any unauthorized access to your accounts. We are not responsible for any loss of data due to stolen or hacked passwords.

We do not have access to your current password as it is one-way encrypted, and for security reasons, we can only reset your password.

When creating an account on emBlue, the account owner and its users are automatically subscribed to receive updates about all news related to email marketing best practices and promotions from emBlue. They can confirm their subscription or unsubscribe from the list at any time.

emBlue reserves the right to refuse service, close accounts of any user for misuse, or for failure to comply with our Anti-Spam Policies or Prohibited Content. emBlue may change its terms and conditions at any time.

Privacy Policy

emBlue respects and aligns with the compliance regulations of the 8 rights established by the GDPR, namely:

  • Right to be Informed: Provides transparency about how your personal data is used.
  • Right of access: Provides access to your data, how it is used, and any supplementary information that may be used alongside your data.
  • Right to Rectification: Grants the right to have your personal data rectified if it is incorrect or incomplete.
  • Right to Erasure (or Right to be Forgotten): It is the right to have your personal data removed from any place if there is no compelling reason for it to be stored.
  • Right to Restrict Processing: Allows your data to be stored but not processed. For example, you may exercise this right if you feel that incorrect data about you is stored pending rectification.
  • Right to Data Portability: You can request copies of the information stored about you to use elsewhere. Such is the case if you apply for financial products between different entities.
  • Right to Object: Grants the right to object to the processing of your data. An example could be objecting to your data being used by direct marketing organizations.
  • Right to Automated Decision-Making and Profiling: Allows you to object to automatic decision-making based on your personal data. 'Automatic' refers to without human intervention. For example, defining certain online purchasing habits based on previous behaviors.

emBlue does not share customer information in any way; the company does not rent or sell personal data to third parties.

emBlue's main objective in collecting information is to offer a friendly, personalized and efficient experience to its users.

emBlue collects identification information when a Free account is created or when a query about the service is made. For example: New users are requested to provide the following information: their name, company name, address, phone number, and email address. Regarding billing information, data such as the billing name and address, credit card number, and the identity of the users within the organization who will be using the service are requested.

In order to provide its service, emBlue will have access to the information included in the email distribution lists created by users in their personal accounts, as well as to the subject and content of the emails sent to their distribution lists through the platform. This information contains personal data about third parties.

As the creator of the distribution list, the user will be responsible for the processing of the personal data contained in this list in accordance with applicable regulations. In this regard, if the user is located in the European Union or if their distribution list contains personal data of European Union citizens, the user will ensure to emBlue that they comply with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (the "GDPR"), as well as those of Law No. 78-17 of January 6, 1978 relating to data processing, files, and freedoms, and in particular:

  • That the personal data included have been collected and processed in accordance with applicable regulations;
  • That the user has informed data subjects in accordance with the regulations;
  • If applicable, that data subjects have given their consent to the collection and processing;
  • That allows data subjects to exercise their rights in accordance with the regulations;
  • That is committed to rectify, complete, clarify, update, or delete data when it is inaccurate, erroneous, incomplete, or outdated, or when the data subjects wish to prohibit its collection or use, communication, or storage.
  • It is specified that the user is solely responsible for managing the retention periods of the personal data downloaded on the emBlue platform and that it is the user's responsibility to delete the data as soon as the retention period expires.

It will be the exclusive responsibility of emBlue to delete such data at the end of its contractual relationship with the user.

On the other hand, the user undertakes not to include in the distribution lists downloaded on the emBlue platform any personal data of a 'sensitive' nature within the meaning of Article 9 of the GDPR, and in particular, no data concerning health, as well as no data relating to criminal convictions and offenses, social security numbers, or credit card numbers. emBlue cannot be held responsible in any case for the presence of such personal data on its platform, nor for the consequences that may arise from it. In the event of a violation of this clause, the user will be solely responsible for any consequences and undertakes to hold emBlue harmless and, if applicable, to indemnify emBlue.

All emBlue users can review their privacy options and exercise their rights regarding personal data security as follows:

emBlue customers can access their personal information through Settings / My Preferences, where they can view and update it. Additionally, when a Subscriber receives a Campaign from emBlue, they can see the link 'Update my data' and click on it to modify any data related to their subscription.

emBlue reconfirms to all its users and subscribers by requesting via email the explicit consent to continue sending emails to European citizens.

emBlue's registration forms will include a consent checkbox and a link to the Privacy Policy, along with an explicit statement of the purpose for which the data will be used.

We are committed to providing clear, easily accessible, and comprehensive information to our users and subscribers on how emBlue manages personal information, as well as the rights and responsibilities they have regarding their data.

Any user can review, correct, update, delete, or oppose the use or processing of personal information provided to us by contacting the following email address: [email protected].

In addition, if you are a user of emBlue's services, you have the possibility to update your profile, privacy settings, and personal information at any time by accessing 'Contact' in the section: 'My Preferences'. If you are a subscriber, you can send us an email at [email protected].

If you have privacy concerns regarding access or correction of personal information, you can contact us by writing to the following address: [email protected].

Proper use of emBlue account

When creating and using an emBlue account, you commit to complying with the following rules:

  • To collect contact data with the consent of the contacts and respecting the security regulations of each country where it is being marketed.
  • Do not send unsolicited emails or spam, that is, do not send mass emails to individuals without their permission.
  • Do not use purchased or rented databases, or third-party email lists.
  • Do not send Prohibited Content.
  • Do not use emBlue to send offensive emails, promote anything illegal, harass individuals, send viruses, or malicious content.
  • Sending emails with pornographic content, offering illegal goods or services for sale, loans, credits, or violating CAN-SPAM laws is prohibited. In the same way, we do not allow appointments or the sending of online surveys in exchange for money or any content that emBlue deems inappropriate. Failure to comply with this policy may result in the suspension or termination of your account without any possibility of justification.

If any of these rules are violated, we will proceed to suspend or cancel the account without prior or subsequent notice.

Contact Information

Nombre comercial: emBlue Marketing Cloud
Nombre fiscal: Nuage System
Dirección: Olazábal 1515 - Piso: 12
Teléfono: +54 9 11 68743970
Email: [email protected]

Report abusive or spam email

If you wish to report abuse, please contact us at [email protected] and our support team will promptly resolve the case. It is very helpful for us to understand and resolve this issue.