The following conditions are necessary to access an emBlue account:
Being over 18 years old and able to sign a legal contract.
Complete the registration and billing form with updated and real data.
Agree to all the terms and conditions listed below.
By agreeing to use the service, the users declare their compliance with all the
terms and conditions listed above and agrees not to use the service in a detrimental manner or
against the law.
A emBlue reserves the right to terminate the service to an
account in case of non-compliance by the user.
DURATION OF THE AGREEMENT
By accepting these terms and conditions, the
agreement between emBlue and the user is established. The agreement shall remain in
force as long as the user has opened his account or until it is cancelled in accordance with
these terms and conditions.
The final prices are expressed in US dollars (including taxes).
The invoice for the service will be issued within the first 5 working days of each month in
the local currency of the country where the contract is
signed. The official exchange rate published in the Central Bank of that country will be
taken as a reference.
This contract will be automatically renewed on a monthly basis.
The non-observance of the invoice within 10 days from the moment it was sent implies
conformity with it.
CANCELLATION OF THE SERVICE REQUEST
To cancel the service, a request must be sent through at least 15 days before the end of the
current month. To do so, you must access the menu, go to configuration and then to billing. The
service will be provided for the rest of the month.
The lack of notice of cancellation of the service in the terms stipulated above will imply the
automatic renewal and the billing of the new month.
FAILURE TO PAY ON TIME
Failure to pay after 30 days of sending the invoice may result in automatic suspension of
Failure to pay two consecutive bills will result in the automatic and unequivocal cancellation
of the service.
The user will be committed to pay all unpaid charges plus a monthly interest of 1% on the debt
until the day of the effective payment, having also to proceed to the immediate return of the
elements that would have been delivered.
PROTECTION OF PERSONAL DATA
By accepting the present terms and conditions, the user declares:
Being the owner of the database and / or contacts to be managed with the use of services and
the emBlue platform.
Being responsible for the collection, registration, organization, conservation, elaboration,
modification, storage, and extraction of said database and/or contacts.
Being responsible for any blocking and / or transfer of data to third parties within and /
or outside the national territory in which it is located.
Being responsible for the use of such data before the corresponding National Data Protection
Authority of each country and, likewise, before any competent authority in matters of
consumer protection and its data according to each national territory.
By consenting to these terms and conditions, the user commits to follow the
following General Rules:
Not sending SPAM or any type of messages to contacts who have
not given their consent to receive them.
Not to include in their databases and/or contacts users who have not given their consent to
be part of them.
Not to use databases and/or contacts which include purchased, rented and/or third-party
Following emBlue’s acceptable use policy which is part of
these terms and conditions.
In case of using the API of emBlue´s platform the user must
follow the API use platform policy which is included within these terms and conditions.
By accepting the present terms and conditions, the user commits not to use emBlue services and/or platform to send, distribute, show and/ or
Content that is offensive, illegal, harmful, or discriminatory to any person or company.
Campaigns offering illegal products, goods and/or services.
Messages that violate CAN-SPAM and/or any other anti-spam law.
Pornographic and/or sexually explicit content.
Campaigns that support and/or promote terrorism, acts or actions of extreme violence.
PLANS AND PRICES
emBlue's platform offers three (3) plans monthly instalment plans and a free
plan. Each of them includes a specific number of functionalities, conversations, and
print outs, according to the needs and requirements of the user and as detailed on this page.
Enterprise Plan: 2.500.000 monthly conversations included by
Professional Plan: 500.000 monthly conversations included for
Plano Standard: 50.000 monthly conversations included for $US
Free Plan: 5.000 monthly conversations included (email) for $US 0.
MODIFICATIONS AND UPGRADES
Once the user has selected a plan and after the first payment is
made, the conversations and functionalities will be enabled. From that moment on,
emBlue will NOT
make any plan changes or automatic upgrades without the user's consent.
In case the user uses features that are not included in their plan or exceeds the number of
monthly conversations on such plan, they must pay for the additional conversations used, which
will be charged on the next month's bill according to the costs detailed below.
The cost of the additional conversations will vary according to
the channel used and the plan the user has chosen. Likewise, all the prices of the additional conversations are provided in
American dollars and will be charged to the user in the local currency of the country
where the agreement was signed.
The additional conversations via email will have an additional CPM Price of $US 0,72.- for
Enterprise plan users; $US 1,8 for users of the Professional plan; $US 3,6 for users of the Standard; and $US 5 for users of the
The inclusion of additional attachments via email will have an additional CPM price of $US
5.- for the users of the Enterprise plans.
The additional conversations via Pop ups with OnSite will have an additional cost of $US 0,3
CPM for the users of the Enterprise, Professional, Standard and
The additional conversations through Push notifications will have an additional cost of $US
0,3 CPM for the users of the Enterprise, Professional and Standard plans.
The cost of the additional conversations via SMS will not
vary or will only vary in agreement with the plans, but it will depend on the country where
the countries are sent to, in compliance with the following.
- U$D 150 (CPM) in Ecuador.
- U$D 108 (CPM) in Bolivia.
- U$D 88 (CPM) in Uruguay
- U$D 59 (CPM) in all Central América.
- U$D 45 (CPM) in Argentina and Perú.
- U$D 29 (CPM) in Paraguay.
- U$D 26 (CPM) in México and Brasil.
- U$D 3,5 (CPM) in Colombia.